What is SecureTeen? What can I do with SecureTeen?

SecureTeen is a comprehensive parental control application for your computers and cell phones. It is designed to provide you with easy controls to manage your child's online activities and to make their web surfing safe. SecureTeen also helps you to block unwanted games & apps, set time schedule for device usage, track location and various controls to protect your kid's device.

How SecureTeen works?

How SecureTeen works is fairly simple: : to start use of SecureTeen app, first you will need to Sign up an account/dashboard i.e. by configuring Parental Control app (blue icon app) on parental device or by logging into SecureTeen Web Dashboard in any browser of your PC or phone.

Step-1: After successful signup, you will add a device on dashboard so that you may find installation steps to perform Child App’s Installation (Green icon app) on monitored kid’s device.

• Add a Device/Profile on dashboard
• Find out given installation guide for Child app and perform its installation on monitored (child’s) device

Step-2: Next you set rules and make changes to registered device on dashboard remotely i.e. by logging into your SecureTeen web-based dashboard Or Parent App.

Step-3: After that all you have to do is monitor the activities of your teen via some PC/Laptop or the mobile device.

What platforms SecureTeen is Supported on?

SecureTeen is supported on the following platforms

• Microsoft Windows (XP and above)
• Android (2.2 Froyo and above)
• Apple iPhone and iPad (iOS 5 and above)

How do I filter Incognito/Private mode browsing on Android phones and tablets?

Please use following steps to enable filtering of Incognito or private mode browsing on Android based phones and tablets.

1. Launch the Settings application

2. Navigate to the Accessibility category and select it.

3. Select SecureTeen option.

4. Enable SecureTeen accessibility service by Sliding ON/OFF button.

5. Click Ok.

Now SecureTeen is properly configured to filter incognito or private mode browsing on Android phones and tablets.

Internet Filtering Tutorial for Android

How to Configure iOS devices

What is SecureTeen Dashboard?

SecureTeen Dashboard is the control center for your SecureTeen application. It is where you can manage devices, profiles (settings and data) and view reports at one place. You need a SecureTeen account to access your SecureTeen dashboard.

How can I obtain a SecureTeen Dashboard Account?

To obtain your SecureTeen account/dashboard, you will need to sign up with SecureTeen. This can be done by downloading and configuring SecureTeen Parental Control app on some android/iOS device. You may simply download blue-icon Parental App from Google Play/Apple App Store and signup for online dashboard with it.

You may also signup for SecureTeen with downloaded Child App on target device. Open Child app and select option “I don’t have registration code”. This option will guide you about how to get yourself registered with SecureTeen first.

How can I login to SecureTeen Dashboard Account?

You can access your SecureTeen dashboard either from SecureTeen website (on its LOGIN page) Or via SecureTeen Parent app i.e. by using your set login-credentials for SecureTeen account/app.

Open browser, type www.secureteen.com in the address bar , go to login page, then enter login information (username and password) in the login area. Press 'Login' button and you will be directed to your dashboard.

Otherwise; you can simply open Parent App on parental device and sign in with your set login-credentials.

What should I do if I forgot my password?

If you forget the SecureTeen password, you must do one of the following

• Go to https://www.secureteen.com/login and click 'Forgot Password' button
• You can also get new password by opening the SecureTeen application which is installed on computer or cell phone and clicking the "Forgot Password" button on "Sign in" screen

How do I view my child's Internet Activity Logs?

You may check your child’s logged internet as well as other features, activities either by accessing your online-account/dashboard from SecureTeen website Or by going to blue SecureTeen Parent app.

METHOD-1:

Web/Online Dashboard’s Layout to Check Website Logs/activities

• Log in to your SecureTeen dashboard, identify the Child (in this case Test) for which you want to view Reports as shown in image given below.
• Open Reports and go to WEB features tab. Select Blocked/Allowed from given drop-down menu at the top.

• Tap on given info-icon “ i ” against each website’s log, to check details for logged URLs/websites history on your SecureTeen Timeline.
• Next screen will show you a popup window with complete hyperlink URLs for each specific website logs on your SecureTeen time-line.

METHOD-2:

Parent App’s Dashboard’s Layout to Check Website Logs/activities

• Log in to your SecureTeen dashboard, identify the Child (in this case Test) for which you want to view Reports as shown in figure given below.
• Open Reports and go to WEB features tab. Select Blocked/Allowed from given drop-down menu at the top.

How do I view my Child's Location?

Log in to your dashboard, identify the Child (in this case Default) for which you want to view reports

And then click 'Child Activity' to view reports. By default the 'Web History' tab is shown. Click 'Locations' tab to view the location information of a specific device

If you have linked this Child to multiple devices and you wish to see location of a specific device only, then you can select the device using 'Select Device' drop-down menu which knows all of your devices linked against this Child. You can also filter date-wise using 'From' and 'To' options

How do I define rules for internet filtering?

SecureTeen provides four (2) methods to filter internet:

• Category Settings
• URL Settings

Category Settings : Category settings provide you an easy way to restrict your child from accessing inappropriate content on internet. By blocking a specific category all websites falling under that category will be blocked.

URL Settings : URL settings make it possible to allow or block individual websites. It also makes it possible to override category based filters e.g if you have blocked the "Social Networking" category but want to allow a specific website in that category then you can do it by putting its URL in allowed list.

What are categories?

It is not possible for you to know every single porn or social networking website. That's why SecureTeen makes use of categories so that you don't have to type all websites which you want to allow OR block. All websites containing similar content are placed under one group called 'Category'. For example, the 'Social Networking' category caters to facebook.com, twitter.com, orkut.com etc. If you block the 'Social Networking' category, all sites within it will be blocked. Similarly, if you allow a particular category then all sites under that category will be allowed.

How do I keep my kids from accessing unwanted content by using categories?

SecureTeen makes use of categories so that you don´t have to type all websites which you want to allow OR block. All websites containing similar content are placed under one group called 'Category'. For example, the 'Social Networking' category caters to facebook.com, twitter.com, orkut.com etc. If you block the 'Social Networking' category, all sites within it will be blocked.

Let's learn how we can block "Social Networking" category by using the instructions given below:

1. Log in to your dashboard and identify the Child (John, in this case) for which you want to customize settings and click on " Rules";

2. A window will open. Click Web Settings and a new window will appear divided into two Tabs Category and URL. Click on the Catagories you want to Allow or Block and click Save Changes.

This will Allow or Block the category you clicked.

How do I keep my kids from playing a game or using an application?

SecureTeen allows you to block any application on your child's device. The application can be a game, a browser, or even Google Play store (Android Market). If you block Play store, your child will not able to install any applications through it. SecureTeen uploads a list of all applications installed on the device with their icons which will help you decide which application should be allowed/blocked. Please note that if you have linked a Child to multiple devices then applications list will show all applications from all linked devices.

Please see instructions below on how to block an application.

• Example: If you want to block 'Chrome' then log in to your dashboard, identify the Child (in this case John) for which you want to customize settings

• A new window will be opened. Click App Settings, Find Chrome, click it ( It will turn RED), press Save Changes

Chrome will now be blocked on all the devices linked to the Child.

How do I allow/block certain websites?

URL Settings feature makes it possible to allow or block a particular website. It also makes it possible to override category based settings i.e if you have block Social Media category in Category settings but want to allow www.facebook.com then you just need to add it in White List in URL settings, now all social media websites will be blocked except www.facebook.com.

Let's learn how we can use URL settings feature by following the instructions given below

1. Log in to your dashboard and identify the Child (John, in this case) for which you want to customize the settings and click Rules

2. A new window will open. Click Web Settings

3. Click URL tab, enter the URL and press Block. Click Save Changes


Now 'facebook.com' will be blocked on all the devices that are linked to the Child and you can unblock any Blocked site using the same method.

How do I Enable Youtube Safe Search?

This option will allow parents to hide videos from Youtube that may contain inappropriate content for kids.

1. Log in to your dashboard and identify the Child (John, in this case) for which you want to customize the settings

2. Click `Youtube Safe Search`

3. Switch `Youtube Safe Search` to ON status and click Save Changes

How do I set up location tracking on my kid's device?

Please make sure that the location service is enabled on the device otherwise SecureTeen will not be able to report location. You can enable location service by going to Settings of phone.

To customize time intervals to report child's device location, follow the instructions below

Log in to your dashboard and identify the Child (John, in this case) for which you want to customize the settings and click Rules. A tab will be opened. Click Location Settings

Default interval to locate the device is 8 minutes. You can set it according to your requirements. Click Save Changes after altering the interval. If settings are pushed on device successfully, you will see 'Updated on Device(s)' message in green; otherwise, you will see 'Waiting for an update from device(s). Please click refresh button to view updated status after a few minutes'. Message in red indicates that the changed settings have not updated on device yet;

How do I configure Time Control Feature?

Time Control feature lets you decide when your kid can access device and when it should be locked. SecureTeen provides you two types of Time Control Settings.

• Daily Qouta This type of setting lets you control the device usage in terms of number of hours per day or per week.
• Bed Times This type of setting gives you fine grained control and lets you configure what time kids cannot use device.

You can use Time Control feature by following the instructions given below:

1. Log in to your dashboard and identify the Child (John, in this case) for which you want to customize the settings and click Rules

2. A tab will be opened. Click Time Control

3. Now click "Daily Qouta" tab. Set Day and Duration of Device usage, click Add Qouta and then click Save Changes.

To customize the "Bed Times"

• Switch on Bed Time Status
• Select Day and Select Timings
• ClickSave Changes

Now your child will not be able to use the Device according to the settings done.

How do I set same settings for all of my kids?

SecureTeen understands that you may need to have the same settings for all of your children. It allows users (clients) to set same Child Profile on multiple devices. Let's assume you have SecureTeen installed and configured on one of your child's device and now you want to install it on your other child's device. (SecureTeen allow you to monitor three devices if you have purchased the Basic License.) You may get this done following any of the two methods outlined below:

You can select the same Child Profile during installation when you are on 'Link Child' screen (while installing/configuring the device)

Or, you can configure the device against default or any other Child Profile for the time being and later re-link to a profile of your choice from your dashboard. See "Profile Management" section for details.

I have blocked the apps but it is not working. Why? (Android Phones)

To enable Application blocking on Android devices, Usage Data Access option for SecureTeen must be enabled on target device.

To turn Usage Data Access setting on, please follow the instructions below:

1st Method

• Launch SecureTeen Parent App with Blue icon (on Parent's device)

• Tap Activate on the screen below.

• You will be shown the following pop-up. Tap Got It button.

• Scroll down to find and select SecureTeen option.

• Enable SecureTeen Usage Data Access service by Sliding ON/OFF button.

Now SecureTeen is properly configured to control apps usage on Android phones and tablets.

2nd Method

• Launch SecureTeen Child App with green icon (on child's device)

• Go to Parent Login option, then enter username & password on next screen to sign into the application

• Tap ‘Advanced Settings’

• Press ‘Enable Now’ link against ‘Activate App Supervision’ and you will directly be taken to 'Usage Data Access’ option in Settings.

• Tap ‘Activate’ on the screen below.

• You will be shown the following pop-up. Tap ‘Got It’ button.

• Scroll down to find and select ‘SecureTeen’ option.

• Enable SecureTeen ‘Usage Data Access’ service by Sliding ON/OFF button.

Now SecureTeen is properly configured to control apps usage on Android phones and tablets.

How do I enable SecureTeen as accessibility service on Child’s device?

Please note that internet filtering will not work on Child’s device if SecureTeen is disabled as accessibility service.

You can use either of following methods to enable accessibility service on child’s device

1st Method

1. Launch SecureTeen Child App with Green icon (on Child's device)

2. Go to Parent Login option, enter username & password on next screen to sign into the application

3. Tap ‘Advanced Settings’

4. Press ‘Enable Now’ link against ‘Web Filtering’ and you will directly be taken to `Accessibility’option in Settings.

5. Tap ‘Activate’ on the screen below.

6. Press ‘Got It’ on the ‘TIPS’ pop-up

7. Scroll down to find and tap 'Installed Services'

8. Scroll down to find and tap ‘SecureTeen’ option.

9. Enable SecureTeen for Accessibility service by Sliding ON/OFF button

10. Click ‘OK’ on the pop-up (this screen wont appear on all android devices)

Now SecureTeen is properly configured to filter web pages as per defined rules on Android phones and tablets.

2nd Method

1. Launch the ‘Settings’ application.(on child's device)

2. Navigate to the ‘Accessibility’ category. For this, directly type 'accessibility' by using search option inside Settings and tap Accessibility among given search results

3. Scroll down to find and tap 'Installed Services'

4. Scroll down to find and tap ‘SecureTeen’ option.

5. Enable SecureTeen for Accessibility service by Sliding ON/OFF button

6. Click ‘OK’ on the pop-up (this screen wont appear on all android devices)

Now SecureTeen is properly configured to filter web pages as per defined rules on Android phones and tablets.

What if computer and target iOS devices are on different WiFi networks?

If WiFi is set to ON (on both Mac/ Windows PC-Laptop and target iPhone/iPad), check to see if the iPhones and/or iPads are on exactly the same wireless network as the MAC / Windows PC-Laptop. In some homes, there might be a couple of other networks around you, but all devices must be on the same network for the software to be able to perform backups over WiFi.

NOTE: The first backup must be taken through the USB because it can be big in size. The further backups will be incremental and can be taken using the WiFi connection.

How do I set restrictions on iOS device?

In order to fully protect child from inappropriate uses of internet, you are required to set following additional restrictions on child device after installing SecureTeen Safe browser.

• Child should be able to use only SecureTeen Safe Browser on his iOS device and all other unsafe browsers (Safari, Chrome etc.) should be disabled or deleted from his device.
• In order to prevent child from installing third party unsafe browsers, we recommend parents to restrict installation of apps from app store on child's device.
• Child should not be able to delete SecureTeen Safe Browser from his iOS device.

To set the above mentioned additional restrictions please follow the steps below.

1. Remove all third party browsers from your child's device. i.e. Chrome, Opera, etc.

2. Go to Settings

3. Tap "General"

4. Tap "Restrictions"

5. Tap "Enable Restrictions"

6. Create Passcode.

7. Disable Safari, Installing Apps and Deleting Apps by Sliding ON/OFF button to OFF. This ensures that your child can only use SecureTeen Safe Browser to access internet.

What do I need to get started with iBackup?

The “iBackup” functions just like the iTunes backup service. It can fetch data from iOS device through USB as well as WiFi connection.

Please note that WiFi backup can only be taken if both iOS device and MAC / Windows PC-Laptop (containing the properly configured iBackup app) are connected to same Wifi network.

To start configuration, you will need the following:

1. Apple device(s) to be configured, iPhone or iPad.

2. A Mac Book or Windows PC-Laptop(preferably your home computer).

3. In case of Windows PC/Laptop, iTunes must be installed in advance on PC or Laptop.

4. A USB cable (also known as your charge cable) to plug your child's Apple device into the computer (required only for the first backup )

5. Internet access.

What can I do, if the iBackup Desktop App shows that 'Backup Encryption' option is enabled on target iOS device?

If iBackup desktop App shows that the 'backup encryption' settings is enabled on target iOS device, then you do not need to worry. You can check device Options (check red arrow on image below) and disable encryption by clicking the “Disable” button next to “Backup Encryption” on popup window.

OR you can do this on iTunes:

To uncheck "encrypt local backups" in iTunes, you will need to complete the following steps:

• Open iTunes
• Plug your child's iOS device into the computer
• Go to your child's Device Summary page by clicking on the tiny square phone icon button that appears at the top of iTunes, as seen in the image below:



• In the Device Summary page, please uncheck the "Encrypt Local Backups" checkbox



• Click Apply or Sync

If you are unable to do this, please go to Preferences in the iTunes menu. In Preferences, please select Devices. Delete all backups for your child's device in this list.

Adjusted device settings, but iBackup desktop App still says "Encryption Enabled"?

After adjusting the device settings, if the iBackup desktop app still says that encryption is enabled on the iPhone or iPad, then you may need to Reset the Settings of that device. Remember, this is not a complete Factory Reset that will affect your device's data. All it is going to do is remove your preferences for WIFI, Encryption, Bluetooth, Do Not Disturb, Notifications, General, Sounds, Brightness, Wallpaper, and Privacy.

NOTE: While this function does not remove any data from your iPhone, the software does recommend backing up your device to iTunes before doing this process.

Follow the steps below to Reset All Settings:

• Go to Settings > General > Reset > Reset All Settings

Is WiFi Assist on the iPhone or iPad interrupting the WiFi connection? How to turn off WiFi Assist?

You might have issue either while configuring iBackup app or upon fetching latest iCloud backup (after configuration) if the WiFi Assist will be enabled on target iOS device. If this WiFi Assist is turned ON on an iOS device, it will be using a combination of cellular data & WiFi to make connections to the internet i.e. network of device will keep on switching between WiFi and cellular data in order to ensure internet stability overthere. Which is why this setting may prevent the iBackup App from recognizing the same WiFi network over target iOS device.

Actually for iBackup Method configuration as well as for its latest iCloud backups later on, you will need to make sure the connectivity of same internet connection on both devices i.e. MAC and target iOS device. The enabled WiFi Assist option may prevent connectivity of same internet connection on target iPhone as connected on other MAC device. So you will need to turn this WiFi Assist option OFF first, for successful configuration and fetch iCloud backup attempts of this new iBackup Method.

How to turn off WiFi Assist on an iPhone or iPad:

• Go to Settings > Cellular or Mobile Data.
• Scroll down and tap the slider for WiFi Assist to turn off.

iPhone or iPad Has Not Backed-Up! Run into an error while backing up?

This could have happened if there was an interruption in your internet during the iCloud-backup upload. If the internet is not the issue, try switching your child's iOS device to Airplane Mode and try doing the backup again. If the problem still continues, reach out to SecureTeen Support for further assistance.

What is a child profile?

A Child Profile contains all the rules and settings which you wish to apply on a particular device. When you first create your main SecureTeen account, a Default Profile is created with default rules so that you don't have to spend much time on customizing your settings.

What are the ways to create a child profile?

You can either create a child profile from SecureTeen Dashboard or from the SecureTeen application during installation.

How do I create a child profile from my SecureTeen Dashboard?

To create a Child Profile from SecureTeen Dashboard , please log in to your dashboard, then Click "Settings" and then click "Children Profiles" and then click "Add New Child" link as shown in figure

When you click on 'Add New Child' a popup will appear

Enter 'Child Name' of your choice, child's 'Year of Birth', 'Gender' and select a 'Device' which you want be linked/mapped with this 'Profile'. 'Map Device' drop down menu will list all your devices that you have registered with SecureTeen during configuration process. It is an optional field. If you do not want any device to link with this 'Profile' right now, you can leave it unselected. You can link a device to any "Child Profile" later by following the instructions at "How to Link a child Profile to a Device". Click the 'Save' button when you are done.

How do I create a child profile on Windows PC?

During Installation and device configuration, on 'Link Child' screen, there is a button labeled 'Create Child's Profile' to create a Child Profile.

Link Child Screen during installation and device configuration

When you pick the 'Create Child's Profile' option you will see the 'Create Profile User' screen

Create Child's Profile

Here you need to provide your desired child name, birth year, and gender. After providing the information, hit the 'Create' button. This will create a new child profile as shown in the figure below.

Link Child Screen during installation and device configuration

How do I edit a child profile?

Log in to your dashboard at www.secureteen.com website, and then open 'Account Settings' -> 'Children Profiles'. To edit child profile,(in this case John) click 'Edit Child Info' link as shown below.

A popup will appear as shown in Figure. You can edit any of the fields in edit mode.

Make any desired changes and press the save button.

What are the ways to configure a device to use a particular child profile?

If you want to map the profile on a device, you can either map the profile during installation/configuration step on device Or through SecureTeen dashboard once SecureTeen gets installed on device.

How do I Link Child Profile to a device from SecureTeen Dashboard?

If you want to map a Child Profile on a device which already has SecureTeen then you can do it remotely from your SecureTeen dashboard.

Log in to your dashboard, open 'Account Settings' -> 'My Devices' and then Identify the device you wish to associate a child profile with(the device). Click 'Map Child Profile';

'My Devices'

A popup will appear when you click 'Map Child Profile' link. The current mapped Profile on that device will show as selected in dropdown menu;

• Click to open the dropdown menu to see other available Children Profiles and then select the desired profile
• Now you can click the 'Map Child' button but before you click 'Map Child' button, you need to be sure that you really want to link the selected profile Child and device.
  
  

Once you select the Child Profile and click 'Map Child' button, this device will no longer be linked to previous Profile and all the rules that were previously active on the device will be overridden with the rules you have set for newly mapped Profile. Once you are sure about the child Profile and device to be linked, click 'Map Child' button.

Successfully Mapped Child

If the device gets successfully linked to the selected Profile, active devices column of the Child Profile will display the name of the device that you have just linked with that Child.

How do I Link Child Profile from an Android device?

Linking child profile from a device is a fairly easy step. After installation, you just have to sign in to your SecureTeen account, register your device for this account and link child for this account.

• Launch SecureTeen by pressing the SecureTeen icon available on the Home screen of your device. If you already have a SecureTeen account registered, press the 'Existing User' button, provide your login details and sign in (Figure 2).
• If you don't have SecureTeen account yet press the 'New User' button, then go to sign up screen and fill out the form. Hit the sign up button (Figure 3).

This step will allow you to register your device against your account. After successfully logging in you will see the Register Device screen (Figure 4)

• Provide a name of your choice in the Device Name field or leave it as the default device name.

Press Next.

Figure 4 - Register Device

After registering your device, a 'Default' child will be created automatically. You can either use the 'Default' child or create a new one through the 'Create New Child' option.

• When you pick the 'Create New Child' option you will see the 'Create New Child' screen (Figure 6)

Here you need to provide your desired child name, birth year, and gender. After providing the information, hit the 'Create' button and it will take you to 'Link Child' screen (Figure 5) Now press Next.

Once the child is successfully linked to the device, you will see 'Finish' screen which lists the features activated on this device; see Figure 7. Press Finish.

Figure 7 - Linked Successfully: Finish

How do I Link Child Profile from Windows PC?

If you do not have SecureTeen on your PC, you can link the child profile during installation.

• If you already have an SecureTeen login account, Press "Existing User" to login. If you do not have SecureTeen login account, Press "New User" (Figure 1)

Figure 1

• Create New SecureTeen Account: Enter the required information, mentioned in the figure below (Figure 2). Press "Next"

Figure 2

Existing User Login: Enter your SecureTeen username and credentials; Press "Next" (Figure 3).

Figure 3

On successful login; select a name for your device, later on which will help you recognize your devices through your SecureTeen account while monitoring multiple devices. If you have any existing device against your SecureTeen account, you can select one from list of already registered devices. (Figure 4)

Figure 4

Now you need to choose your device linking type. There are two type of linking available for the SecureTeen account, Basic and Advance.

In Basic mode your all Machine Users will be mapped to a single SecureTeen Profile. Default profile will created automatically by administrator of the SecureTeen Dashboard. As shown in the Figure 5, Select first option and Press "Next". Now will lead you to finish page directly.

Figure 5

• In Advance Mode you can create your SecureTeen profiles of your own choice, new machine users can also be created directly from the setup. You can link one or multiple machine users against one SecureTeen profile.

Figure 6

• Map machine users to SecureTeen profiles. Drop down menu will list the name of SecureTeen profiles. Default profile is already created, you can create a new SecureTeen profile by clicking "Create Profile" as shown Figure 7.

Figure 7

• Create New SecureTeen profile (Optional). (Figure 8)

Figure 8

• Create New Machine User (Optional). (Figure 9)

Figure 9

• Now Map Machine Users to SecureTeen Profile. We are mapping John,test2 & test3 with New SecureTeen profile and rest with the default as shown in Figure 10. Press "Next".

Figure 10

• When you will click "Next", setup will prompt a message box. This message box is warning you that all the previous mapping setting will be discarded and new mapping settings will be activated. (Figure 11)

Figure 11

• Finish Screen will be appear. Press "Finish". (Figure 12)

Figure 12

How to uninstall SecureTeen from Windows PC?

Download the uninstaller to the Target Computer from the URL
https://www.secureteen.com/uploads/installer/SecureTeenUninstaller.exe

Once the uninstaller is downloaded; right click on the uninstaller and run it as an "administrator".

Press "Yes".

Enter your SecureTeen credentials and press "Validate" button

Press "OK".

Press "Yes".

Product is successfully uninstalled.

Please restart your target computer.

How to uninstall SecureTeen Parental Control from iOS Devices?

Tap and hold the SecureTeen icon until a cross appears on its top-left corner. Tap on the cross button.

Tap on the Delete button to confirm your action.

To remove a SecureTeen Profile.

Open Settings, scroll down to General and tap it.

Scroll down to Profile & Device Management and tap it.

Look for SecureTeen VPN and tap it.

Finally tap Remove Management.

In case I cannot handle a problem, how do I contact technical support?

You can contact us by submitting a ticket at support@secureteen.com Or Call us at +1 206 489 2977 (8 a.m to 5 p.m CST) Or contact us through our dashboard help chat.

Please provide following information to help us investigate the issue

• Your SecureTeen email address
• The license id
• The device/machine name
• The user profile that is set up on the device